What is this?
This is the Google view of Channels — open it from the Google card, or go to/channels?channel=google. Connecting a Google account gives your channel access to Google Sheets (read and write), Google Calendar (read and write) and Google Contacts (read and write). These power tools in AI Agents and Automation — for example, Look Up Sheet (letting an agent answer from a spreadsheet), Get My Appointments (showing a customer their upcoming calendar events) and Google Sheets sync in Contacts.
Your platform administrator must have set up Google OAuth first. You need the Channels permission to connect an account.
What can I do here?
- Connect your Google account and grant access to Sheets, Calendar and Contacts
- See whether the account is connected and which services are active
- Reconnect after a password change or token expiry
- Disconnect the Google account without losing your chats
How to use it
Connect a Google account
- Open Channels → Google and click Add new Google account (or Connect Google Account).
- Click Sign in with Google and log in with the Google account you want to use.
- Grant the requested permissions (Sheets, Calendar and Contacts) — skip any you don’t need, but the tools that use them won’t be available.
- Your Google account is now connected confirms the connection.
What you get once connected
How long the connection lasts
Google access tokens expire periodically. When one does, the card shows a warning and you’ll need to Reconnect — log in with Google again and re-approve access. Nothing is lost; you’re just re-authorising.Disconnect the account
Click Disconnect (or Disconnect Google Account?) and confirm. Your linked sheets stop syncing and Google Calendar events stop being readable. Your chats and contacts stay. Reconnecting with the same Google account restores access. To remove the whole channel, use Delete Channel (Channels).Troubleshooting / Technical Notes
- Sign in with Google fails. Your administrator needs to check Google OAuth.
- Look Up Sheet finds nothing. After connecting, open the AI Agent capability and choose a sheet and tab — nothing is readable until you do.
- Get My Appointments shows nothing. The customer’s verified email must be on the Calendar event’s guest list. The agent looks 60 days ahead.
- Token expired. Click Reconnect and log in again.
- Google OAuth is not enabled. Ask your platform administrator to configure Google OAuth.