What is this?
This is the Facebook view of Channels — open it from the Facebook card, or go to/channels?channel=facebook. It connects a Facebook Page so you can answer Messenger chats in the shared inbox, automate replies to post and live-video comments, publish to the Page, and see Page insights.
Your platform administrator must have set up Facebook OAuth first, and your plan must include Facebook. If your plan’s channel limit is reached, Add new Facebook Page is disabled.
What can I do here?
- Connect a Facebook Page (and add more Pages)
- See the Page’s health, permissions and which features are available
- Reconnect, test the connection, run diagnostics, or re-subscribe the webhook
- Disconnect the Page without losing your chats
How to use it
Basic use — connect a Page
- Open Channels → Facebook and click Add new Facebook Page (or Connect Facebook Page if none is connected). The counter beside it is your plan’s channel allowance.
- Log in with Facebook and approve access. If login fails you’ll see Facebook login failed — allow pop-ups and try again.
- Under Select a Facebook Page, choose the Page (No Facebook Pages found for this account means that login manages none) and confirm.
- The Page appears as a card. Facebook connected — Messenger is ready for this channel means it works; Facebook connected, webhook pending means messages won’t arrive until the webhook is subscribed (see below).
What the Page card shows
The Page’s name and Page ID, a pill — Healthy or Webhook Pending — and details from Facebook when available: description, website, category, founded, tagline, Followers, Token expiry and the Permissions granted. Webhook Status tells you whether the webhook is subscribed. Feature Support lists what the connection can do, each marked as supported, needing a permission, or not supported:
Using these features happens in the Facebook group in the sidebar — Insights, Interaction and Publishing.
The buttons
Disconnect the Page
Click Disconnect and confirm Disconnect Facebook Page? You can no longer send or receive Messenger messages here. Your chats and contacts stay, and reconnecting brings them back. To delete the whole channel and everything in it, use Delete Channel (Channels).Troubleshooting / Technical Notes
- Messenger messages don’t arrive. The pill says Webhook Pending — click Resubscribe Webhook, or Reconnect.
- A feature shows “permission needed”. The Page didn’t grant that permission — Reconnect and approve every permission.
- Add new Facebook Page is disabled. Channel limit reached or Facebook isn’t in your plan.
- Login fails. Allow pop-ups. If it keeps failing, your administrator needs to check Facebook OAuth.