What is this?
Facebook Interaction is where you configure how your connected Facebook Page’s Messenger experience behaves — the persistent menu, the Get Started welcome screen, Messenger slash commands, and importing existing conversations into the platform.
[SCREENSHOT: facebook-user-interaction-overview — the Facebook User Interaction page with its four tabs: Persistent Menu, Welcome Screen, Commands, Conversation Sync]
What can I do here?
Persistent Menu tab
- Add up to 5 menu items (Facebook’s recommended limit) as Postback or Web URL actions via Add Item
- Edit or delete existing menu items (pencil / trash icons)
- View configured items in a table: Item, Title, Type, Action / URL, Actions
Welcome Screen tab
- Open the Get Started Payload row to configure the postback payload sent to your webhook when a user taps Messenger’s Get Started button
- Save the payload to enable Get Started, or Disable to turn it off
- See its current status (Enabled / Disabled) at a glance
Commands tab
- Add, edit, or delete Messenger slash commands (a name of 1–32 characters and a description of 1–64 characters, up to 100 commands) via Add Command
- View all commands in a table: Command, Description, Actions
Conversation Sync tab
- Queue Sync to import Facebook Messenger conversations into the platform in small background batches, continuing from the last sync cursor
- Reset & Sync to start a fresh sync from scratch
- Refresh to check the current sync status
- Review sync stats: Conversations processed, Contacts upserted, Messages created, Messages skipped, Errors
- See the sync status (idle / queued / running / completed / failed) and its Requested, Started, and Completed timestamps
How to use it
Go to Facebook → Interaction and choose a tab.
Welcome Screen
Commands
Conversation Sync
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Click the Get Started Payload row.
[SCREENSHOT: facebook-user-interaction-get-started-modal — the Get Started Payload dialog with the payload input, Save, and Disable buttons]
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Enter a Postback Payload and click Save to enable it, or click Disable to turn off the Get Started button.
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Open the Commands tab.
[SCREENSHOT: facebook-user-interaction-commands — the Commands tab listing configured slash commands]
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Click Add Command, then enter a Command Name (1–32 characters) and Description (1–64 characters). You can add up to 100 commands.
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Click Save. Use the pencil and trash icons on a row to edit or remove a command.
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Open the Conversation Sync tab.
[SCREENSHOT: facebook-user-interaction-conversation-sync — the Conversation Sync tab showing the status pill and the stats grid]
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Click Queue Sync to import conversations, continuing from where the last sync left off.
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Click Reset & Sync to start over from scratch — use this if a previous sync failed with permission or thread errors, or after reconnecting the Page.
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Click Refresh to check the latest status and stats.
facebook:edit and facebook:delete permissions respectively; without them, the corresponding controls are disabled. Without any Facebook permission, or without a connected Page, the page shows an access-denied or setup-required message instead.
Last modified on September 20, 2026
