What is this?
The Typeform integration messages people on WhatsApp right after they fill in one of your Typeforms — for example Thanks for your enquiry, we’ll be in touch. Each connection watches one form.What can I do here?
- Send a WhatsApp template when a form is submitted
- Connect several forms, each with its own message
- See every submission Typeform sent, including failures
- Have every submission checked with a signature the platform generates
How to use it
1
Open the Typeform page
Go to Integrations, click Typeform, then Connect.
2
Enter your Typeform details
- Paste your Typeform personal access token (in Typeform under Account → Personal tokens).
- Enter the Typeform form ID or link of the form to watch, for example
https://yourname.typeform.com/to/AbC123.
3
Choose your messages
Pick the WhatsApp template to send when the form is submitted:
Leave an event empty to send nothing for it.
4
Set up and activate
Click Set up and activate. The platform registers the webhook with Typeform for you and creates a ready-made automation that sends the right template for each event. You can open that automation in the builder any time.
Things to know
- The customer’s phone number is taken from a Phone Number question, a hidden field called
phone, or a text answer to a question about a phone number. The name comes from a hidden field calledname, or the first short-text answer to a name question. Make sure your form asks for a phone number — submissions without one can’t be messaged. - Repeats are ignored. If Typeform sends the same event twice, the customer isn’t messaged twice.
- One connection per form. To watch another form, connect Typeform again with that form’s ID.
Troubleshooting / Technical Notes
- Connecting fails. Check the details you entered and that they belong to the right Typeform account. The error from Typeform is shown on the page.
- No messages are sent. Check the connection shows Connected, a template is chosen for the event, and the template is approved.
- A request shows as failed. Open the connection’s Activity tab and select the request to see the error and its raw body. A missing phone number is the most common cause.
- Webhooks look missing. On the connection page, click Verify on Typeform to check they are still registered. If any are missing, disconnect and reconnect to register them again.
- You rotated your key or token. Open the connection’s Settings tab and update the credentials.