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What is this?

The WooCommerce integration connects your online store to your workspace. When an order is placed or its status changes, WooCommerce tells the platform, and an automation sends the right WhatsApp template — for example Your order is on its way when an order becomes Completed. Unlike Shopify, WooCommerce connects with your store’s API keys. Saving the connection creates a secure webhook in your store and a ready-made automation for you. [SCREENSHOT: woocommerce-provider-page — The WooCommerce page showing the Connect button and the list of connected stores]

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What can I do here?

  • Connect one or more WooCommerce stores to a channel
  • Send a WhatsApp template for each order status
  • Ask cash-on-delivery customers to confirm or cancel — see COD Confirmation
  • Remind customers who left an order unpaid — see Abandoned Cart Recovery
  • Look up and update orders in your own flows with the WooCommerce order steps

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How to use it

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Create your API keys in WooCommerce

In your WordPress admin, go to WooCommerce → Settings → Advanced → REST API and add a key with Read/Write permission. Copy the Consumer key and Consumer secret.
The key must have Read/Write permission. Creating the store’s webhooks needs it, and COD confirmation changes orders. A read-only key is rejected.

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Connect the store

1

Open the WooCommerce page

Go to Integrations and click WooCommerce, then Connect (or Add another store).
2

Enter your store details

Fill in:
  • WooCommerce store URL — for example https://mystore.com
  • WooCommerce consumer key
  • WooCommerce consumer secret
3

Choose your messages

Pick a WhatsApp template for each order status you want to notify about:Leave a status empty to send nothing for it.
4

Set up and activate

Click Set up and activate. A signed webhook is added to your store automatically, and the automation is created.
[SCREENSHOT: woocommerce-connect-page — The Connect WooCommerce page with store URL, consumer key and secret, and the status-to-template mapping]
If a template contains variables, the page shows “variable(s) to check.” After saving, open the automation in the builder and choose the value for each one.

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Manage a connected store

Click a store to open it. The tabs are: If you regenerate your keys in WooCommerce, open Settings and use Update credentials with the new consumer key and secret.

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Disconnect a store

Open the store, go to Settings, and click Disconnect. The webhooks are removed from your store and the automation is switched off.

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Things to know

  • Repeats are ignored. WooCommerce sends more than one update per order. If the status hasn’t changed, the customer isn’t messaged twice.
  • Deliveries are verified. Every request is checked against a signature generated when you connected.
  • Older connections. A store connected before signatures were added stays unsigned until you disconnect and reconnect it.
  • Tracking details. Order lookups can include tracking information when your store uses the Shipment Tracking plugin.

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Troubleshooting / Technical Notes

  • Connecting fails. Check the store URL is a public address reachable from the internet (not a local or private one), and that the consumer key has Read/Write permission.
  • Orders don’t trigger messages. Open the store and click Verify on WooCommerce. If a webhook is Missing, disconnect and reconnect. Also check the status has a template and the store is Connected.
  • “Needs reconnect” or an error on the store. The keys were changed or revoked. Use Update credentials in Settings.
  • A customer wasn’t messaged. The order needs a phone number, and the template must be approved.
Last modified on September 24, 2026