What is this?
Receive Webhook starts a workflow whenever an external system sends a request to the workflow’s webhook URL — an order placed in your store, a form submitted on your site, a status update from another tool. It’s how automations react to events that happen outside the conversation.How to use it
1
Create the workflow
Go to Automation → Create Automation, choose the channel, and pick Receive Webhook as the Trigger Type. See Create a Workflow.
2
Copy the webhook URL
The trigger gives you a unique URL for this workflow. Add it to the external system that should call it.
3
Use the payload in later steps
Whatever the request sends becomes available as variables — for example
{{webhook.order.amount}} — for use in messages, conditions, and updates. See Variables.4
Test, then activate
Send a sample request (or trigger the real event once) and check the result in Inbox and Analytics, then activate — see Manage Live Flows.
Tips
- Send only what you need. A smaller, well-shaped payload is easier to map into variables and debug.
- Route by payload with Condition Branch. One webhook trigger can serve several outcomes — for example different order statuses — by branching on a field in the payload.
Troubleshooting / Technical Notes
- The flow never runs. Check that it’s Active and that the external system is calling the correct webhook URL for this workflow.
- A variable shows
{{…}}instead of a value. The field name doesn’t match what the payload actually sent — check the request body and the variable name. - The flow runs on every request, even bad ones. Add a Condition Logic step early in the flow to validate the payload before acting on it.