What is this?
The Automation report is a per-automation health check, written for the person who built the automation. It shows how many contacts the automation ran for, how those runs ended, and — when something went wrong — which step failed, in plain words, with a suggested fix. The raw technical error is always one click away.What can I do here?
- See Contacts reached, Completed, Failed and Still running at a glance
- Read Problems to fix — failures grouped by step and cause, biggest first, each with What to do
- Look at one row per run in the Contacts tab: who it ran for, how it ended, and what to do
- Follow every step in the Steps tab, see where contacts drop off, and open a failing step to list each failure
- For automations started by a webhook, see every request received in the Activity tab
- Export issue to download a failing step’s details to send to support
How to use it
Open the report
Open it either way:- On the Automations page, click Open automation status on the flow’s row (see Manage Live Flows).
- On Analytics → Automations, click an automation.
Overview
The tiles show Contacts reached (with the total number of runs), Completed (the share of runs that finished every step), Failed (how many contacts were affected) and Still running (waiting for a reply or a delay). Under Problems to fix, failures are grouped by step and cause. Each shows how many contacts and failed runs it affected and when it was last seen. Open one to read What to do, or click Show technical error for the exact message, or See affected contacts. Fixing the top item helps the most contacts. Typical causes and fixes:
If the automation has no runs, the report says No runs in this period — check it is active and that its trigger matches your contacts.
Contacts
One row per run. Pick All, Failed, Completed or Still running to filter. The Result column says how it ended — for example Stopped at Send Template: …, Waiting at Ask…, or Stopped before finishing. If trigger events were received but not run (for example because the contact’s phone number was missing), a notice at the top says how many, and this tab shows the reason for each.Steps
Every step in the order contacts reach it, with Contacts reached, Completed, Failed and a Health label (Healthy, or how many are waiting). Click a failing step to see Failures at that step, and use Export issue to download its details.Activity (webhook automations)
For an automation started by a webhook or an integration, the Activity tab lists every request it received — including duplicates and ones that weren’t run. Filter by All, Processed, Failed or Duplicate, and open a request to see its raw data. Links jump to the webhook’s page or the integration’s settings.Troubleshooting / Technical Notes
- I don’t see the Activity tab. It only appears for automations started by a webhook or integration, and needs the automations view permission.
- The numbers differ from Analytics. The report counts runs in the selected period; check the date range.
- A failure says only “The step failed.” Open Show technical error for the exact reason. If it isn’t clear, Export issue from the Steps tab and send it to Support.