Settings (shown as Catalog Settings) is where you decide how your storefront looks and how customers buy from it — business details, tax, delivery, checkout and payment methods, the messages customers receive, and the content of your store pages. It has ten tabs.
Open Settings from a catalog’s row on the Storefront overview. Each tab saves on its own, and some settings — such as Domain Setup — have their own save button.
Enter your Business Name, Email, Phone, and GST/Tax ID, plus your business Address — Street, City, State, Country, and Pincode. These details are shown to customers on the storefront.
Choose how tax is added to orders:
No Tax (0%) — no tax is applied.
Flat Tax (same % for all products) — applies one fixed percentage to all orders. Enter the Tax Rate (%).
Choose how delivery is charged:
Mode
How it works
Free Shipping
Free delivery for every customer.
Flat Rate Shipping
One fixed delivery fee for all orders — enter the amount, for example 50.
Pincode-based Delivery
Set delivery availability and rates per pincode (postal code). Add a rule for each pincode with its rate, and set a default delivery fee for everywhere else.
Amount-based Delivery
Set delivery fees by order value. Add ranges with a minimum amount, an optional maximum amount, and the rate for that range.
Win back customers who add items but don’t finish ordering.
Turn on Enable Abandoned Cart Recovery.
Set Send reminder after (minutes) — how long to wait before reminding the customer.
Set Max reminders per day.
Optionally turn on Enable Offer Discount and enter an Offer Percentage (%), such as 10, to tempt them back.
Look and feel. Set the Store Logo URL, Store Description, and the Primary Color and Secondary Color.Domain Setup. Choose where your store lives:
Enter a Storefront URL — your default address, such as yoursite.com/store/store-name — and click Save URL.
To use your own domain, enter it under Custom Domain (Optional) — for example mystore.com — and click Add Domain. Custom domains are available on higher plans; otherwise you’ll see Upgrade Plan. If custom domains aren’t set up on your platform, this section is hidden (unless a domain is already saved).
Add the DNS records shown (Type, Name, and Value — use Copy) at your domain provider.
Wait a few minutes for DNS to update, then click Verify. The domain shows Verified when it works. A verification checklist tells you exactly what to fix if something is missing.
Product Type and payments. Choose the Product Type — Digital or Physical — which affects the payment methods available. Under Storefront Payment Gateway, turn on and configure:
Razorpay — API Key, Secret Key, and Merchant ID
Stripe — Publishable Key, Secret Key, and Merchant ID
Cash on Delivery (COD) — lets customers pay when the order arrives
Choose how customers pay when they order through WhatsApp:
WhatsApp Pay — pay inside WhatsApp. Choose a Gateway Type (UPI, Razorpay, PayU, Billdesk, or Zaakpay) and a Configuration Name. Optionally turn on Enable Expiration and set Expires After (minutes) — an unpaid order is canceled automatically after that time.
Store Checkout Link — the platform sends a checkout link over WhatsApp, and the customer finishes on your storefront.
Cash on Delivery (COD) — the customer pays on delivery.
WooCommerce Checkout Link — send customers to your WooCommerce store. Enter your Website URL, then use Download Plugin and install the Cart Link plugin on your WooCommerce site (Plugins > Add New > Upload). It opens checkout with the cart from the WhatsApp order filled in. No API keys needed.
Shopify Checkout Link — uses your connected Shopify store (see Integrations). A draft order is created and its checkout link is sent to the customer. Reconnect Shopify if it was connected before this feature.
These checkout methods are mutually exclusive in most combinations — enabling one turns off the others.
Choose how customers can give their delivery details after confirming an order. The buttons shown in WhatsApp follow these options. Turn on at least one:
Store Pickup — customers can collect the order from your store. No address or shipping charge is needed; they still pay with the payment option you enabled. When it’s on, you can also turn on Pay at store — pickup customers get a “Pay at Store” option and pay when they collect. If no other payment method is enabled, the payment step is skipped.
Location Request — customers share their live location pin on WhatsApp.
Address Form Request — customers fill in a WhatsApp address form.
If none is enabled, saving shows Enable at least one address option.[SCREENSHOT: catalog-settings-address-mode — the Address Mode tab with Store Pickup (and the Pay at store option), Location Request, and Address Form Request checkboxes]
Customize the messages customers receive as they order. Click Edit on any message — changes are saved automatically in the editor.Order flow, in the order customers see it:
Order Confirmation — the first message, sent after a customer places an order.
Shipping address method — the customer chooses to Share Location (you request their GPS location) or Share Address (you request a manual address). The related messages are 2a. Location Request and 2b. Address Form Request.
2c. Store Pickup Confirmation — sent when the customer chooses Store Pickup. It confirms the order and states it will be collected from the store.
2d. Order Ready for Pickup — sent when you set a store pickup order to Ready For Pickup in Update Status (see Orders).
Payment options — the message shown depends on your checkout methods:
Checkout link message (for WhatsApp Pay, COD, Store Checkout, or WooCommerce)
WhatsApp Pay message — secure payment inside WhatsApp, which can be combined with COD
COD confirmation — sent when the customer picks Cash on Delivery
Send order events to your own systems automatically.
Order Received — fires immediately when a new order arrives. Enter a Webhook URL, for example https://your-domain.com/webhooks/order-received.
Order Update — fires immediately when an order is updated. Enter a Webhook URL, for example https://your-domain.com/webhooks/order-update.
Both must be valid HTTPS URLs.
Edit the content of your store’s pages — a Page Title and Page Content for each: About Us, Contact Us, Privacy Policy, Terms of Service, and Refund Policy.
“Please enter a storefront URL first.” Fill in the Storefront URL before clicking Save URL.
“DNS Records Required.” The domain was created. Add the DNS records shown, then click Verify.
“Verification Failed” or “Still Pending.” DNS can take a few minutes to update. Check that the records match exactly, wait, and verify again.
“Custom domains are available on higher plans.” Use the default storefront URL, or upgrade your plan.
“Enable at least one address option.” Open the Address Mode tab and turn on Store Pickup, Location Request, or Address Form Request before saving.
Changing one checkout method turned another off. WhatsApp Pay, Store Checkout, COD, WooCommerce, and Shopify are mostly mutually exclusive. Turn on only the ones you want to combine.
“Failed to update settings.” Try again. If it keeps failing, reload the page and check that a channel is selected.
