What is this?
Products (shown as Catalog Products) is where you manage the items in one catalog. Products live in Meta Commerce Manager and the platform at the same time — when you create or change a product here, the platform saves it on Meta and locally, so it appears on WhatsApp and on your storefront. [SCREENSHOT: catalog-products-page — The Catalog Products page listing synced products with the Total Products, Visible, and In Stock tiles]Open Products from a catalog’s row on the Storefront overview, and use Back to Catalogs to return.
What can I do here?
- See summary tiles: Total Products, Visible, and In Stock
- Search products by name
- Create Product with images, pricing, stock, categories, and attributes
- Fetch from Meta to pull the latest products from your Meta catalog into the platform
- Read each product’s Product Name, Product No, Price, Visibility, Availability, and Inventory
- Edit product or Delete product
- Change a product’s Visibility (Published or Hidden) and Availability (In Stock, Out of Stock, or Preorder)
How to use it
Create a product
- Click Create Product.
- Add a Product Image — a photo or video (JPG, PNG, MP4, or WebM, up to 16 MB). At least one image is required. [SCREENSHOT: catalog-product-create-media — The Create Product dialog showing the Product Image upload area]
- Under Basic Information, enter the Product Name and Price (both required). Optionally add a Sale Price, the Currency, and the Stock quantity.
- Set the Item Group ID. Products that share a group are variants of each other (for example different sizes or colors). Leave it to auto-generate a new group, or enter an existing one.
- Write a Short Description and a Full Description.
- Under Status & Attributes, choose the Visibility and the Condition — New, Used, or Refurbished.
- Under Product Variants & Attributes, add the Brand, Color, Size, Gender, and Pattern where they apply. The attribute that tells variants apart (such as color or size) is what Meta uses to group them.
- Under Product Categories, choose a Subvertical, which fills in the Google and Meta/Facebook product categories automatically. You can also pick the Google Product Category or Meta/Facebook Product Category directly.
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Under Identification & Fulfillment, add the codes buyers and search engines use:
- GTIN — the barcode number (UPC, EAN, ISBN, or ITF-14). Use this first — it’s the most trusted.
- MPN — the manufacturer part number, up to 100 characters.
- Expiration Date — in
YYYY-MM-DDformat. Expired products aren’t shown.
- Click Create Product. The product is created on Meta and saved in the platform.
Edit or delete a product
- Click Edit product on a row, change what you need, and save.
- Click Delete product to remove one. This removes it from your catalog and from Meta and can’t be undone.
Bring in products from Meta
If you add or change products in Meta Commerce Manager, click Fetch from Meta to pull the latest into the platform.Troubleshooting / Technical Notes
- “Image Required.” Upload a product image before creating a product.
- “Validation Error.” A required field — the name or price — is missing or invalid.
- A product won’t show to customers. Check that its Visibility is Published, its Availability isn’t Out of Stock, and the catalog is Visible on the Storefront overview.
- The Item Group ID can’t be edited. It’s read-only once the product exists.
- “No products found.” Add a product, or click Fetch from Meta if you already have products there.