What is this?
The Test tab is the Agent Playground — a private chat window where you talk to your own agent exactly like a customer would, before its Status goes Active.
[SCREENSHOT: ai-agent-test-playground — The Test tab’s Agent Playground with a sample conversation]
What can I do here?
- Type a message and press Send to see the agent’s real reply.
- See which tools or capabilities the agent used to answer.
- Click New Conversation to reset and start a fresh test session.
How to use it
Test every time you change Instructions or Knowledge
This is the step people skip, and the one that catches problems before a real customer does. Any time you edit Instructions or add a Knowledge source, come back here and re-test — don’t assume a change worked just because it reads correctly.
Try to break it, not just confirm it works
Test the golden path, but also:
- Something it shouldn’t know the answer to.
- Something rude or off-topic.
- Something outside its stated job, to see if it hands off correctly.
- If it has Capabilities enabled, a message that should trigger one — confirm it actually fires and that the reply makes sense.
The Playground remembers context within one session the same way a real conversation would. Reset with New Conversation before testing an unrelated scenario, or an earlier exchange can influence a later reply in ways a fresh customer conversation never would.
Troubleshooting / Technical Notes
- An answer is wrong. Fix Instructions or add the missing fact to Knowledge, then test again — don’t guess which one fixed it without re-testing.
- A capability didn’t fire when you expected it to. Check the capability (or the triggered automation’s Description) rather than assuming the Playground itself is broken — see Capabilities.
Last modified on September 22, 2026
