What is this?
An agent with only Instructions can chat nicely but doesn’t know your facts. Knowledge is its reference binder — the things it looks up rather than the things it’s told to memorize. [SCREENSHOT: ai-agent-knowledge-tab — The Knowledge tab showing the New Knowledge Source form and the list of added sources with status badges]What can I do here?
Click Add Source and choose a Source Type:
Give it an optional Title, add the content/link/file, and save.
How to use it
Wait for it to finish processing
Each source moves through a status: Pending → Processing → Processed. Wait for Processed before you test the agent against it. Failed means the link didn’t load or the file was empty — fix that and add it again.Pair it with a rule in Instructions
Knowledge only helps if the agent is told to actually rely on it. Add a line like “Only use the facts in your knowledge. Never invent prices, stock, or policies.” to Instructions — otherwise the model may fall back on a plausible-sounding guess.Troubleshooting / Technical Notes
- A source shows Failed. Check that the link opens in a normal browser, or that the file isn’t empty or corrupted, then add it again.
- The agent gives wrong or made-up answers. Confirm the relevant source shows Processed, and tighten Instructions to say it should only use knowledge it has.
- The agent seems to ignore a source you just added. Give it a moment to finish processing, then start a New Conversation in Test — an in-progress test session may not pick up a source added mid-conversation.