What is this?
Activity is a per-agent usage report. It shows you which skills and capabilities an agent actually called in real conversations, how many calls succeeded or failed, and which customers it was most active with. Open it from the Activity button on any agent row on the AI Agents list page.What can I do here?
The dialog has three tabs and a Time range filter (Last day, Last 3 days, Last 7 days):Overview tab
Four stat tiles at the top:
Below the tiles, a Tool calls per day bar chart shows call volume for each day in the range, with successful and failed calls separated.
Conversations tab
A list of conversations in which the agent used at least one tool — sorted most-recent first. Each row shows the contact’s name and phone number, the number of calls and failures in that conversation, the skill call count, and when the last call happened. Click a row to open a step-by-step timeline for that conversation: every skill and capability the agent called, oldest first, with the call time, status (done / failed), input argument names, and any error message.Tools tab
A sortable list of every skill and capability used in the period, ranked by call count. Each row shows:How to use it
- Go to AI Agents and find the agent you want to review.
- Click Activity on that row.
- Set the Time range — start with Last day for recent activity, or Last 7 days for a weekly overview.
- Use the Overview tab to spot the volume and failure rate at a glance.
- If failures are high, open the Tools tab to find which capability is failing most.
- Use the Conversations tab to drill into specific customer conversations and see the exact step-by-step tool timeline.
Activity only shows data from real customer conversations. Playground (Test tab) sessions are not counted.
Troubleshooting / Technical Notes
- No data in the selected range. The agent ran no tool calls in that period — either no conversations came in, Agentic Mode was off, or the agent has no capabilities or skills enabled. Check the Overview and Capabilities tabs.
- A conversation row has no step timeline. The conversation ID was not recorded for that session. This can happen with older data before the feature was added.
- High failed calls on a capability. Open the capability in the Capabilities tab and review the configuration — for External Capabilities, test it with the built-in test tool.