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What is this?

Guardrails are safety checks that run on the agent’s replies — like a seatbelt, not something you tune, just something you keep on.

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What can I do here?

  • Toggle Enable Guardrails on or off.

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How to use it

Turn it on and leave it on. There’s no real reason to disable guardrails for an agent talking to real customers — doing so removes a safety net without adding any capability. If a guardrail is blocking a reply you believe is legitimate, fix the underlying Instructions rather than turning the whole check off.
Disabling guardrails removes the platform’s safety checks on this agent’s replies entirely. Use with caution in production — this protects your brand reputation and keeps customer interactions safe and compliant.
Last modified on September 22, 2026