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What is this?

The Migration tab imports your data from another supported platform into this workspace, so you don’t start from an empty account.

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What can I do here?

  • Choose a migration source (the platform you’re moving from)
  • Import WhatsApp Number, Contacts, Contact Enrichment, Labels, Custom Fields, and/or Team Members
  • Watch progress in real time and Cancel while it runs

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How to use it

1

Choose the source

Under Import from another platform, choose a migration source from the dropdown. Sources are set up by your platform administrator — if none are listed, ask your admin to configure one.The Migration tab with the migration source dropdown selected
2

Enter the API key

Enter your API key for that source platform.
3

Choose what to import

Under What to import, tick the data to bring in.The "What to import" checklist of migration options
4

Start the import

Click Start Import. A progress panel shows items processed, succeeded and failed, with a Cancel option while it runs.
5

Check the result

When it finishes, a completion message says how many items were imported. Any errors are listed below the progress bar.
This tab offers the general “Import from another platform” import. Importing a single specific user account isn’t offered here.

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Troubleshooting / Technical Notes

  • No migration sources are listed. Your platform administrator sets these up — see Migration.
  • The import stopped with errors. The errors are listed under the progress bar. Fix the cause (for example an invalid key) and run it again.
  • Some items are missing. Check the failed count in the progress panel and the errors listed under it.
Last modified on October 29, 2026