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What is this?

The AI Setting tab holds the AI models your channel uses. AI Agents, the AI Assistant, AI steps in automations, AI rewrite and knowledge search all answer through the model you activate here. You can keep a text model and a voice model. The AI Setting tab showing the table of saved AI configurations

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What can I do here?

  • See every saved AI configuration: Setting Type (Text or Voice), Provider, Model, Temperature, Max Tokens, Status and last updated date
  • Add AI Setting with your own provider and API key
  • Use the platform’s AI instead of your own key — usage is charged from your wallet
  • Activate one text and one voice configuration (only one of each can be active at a time)
  • Edit or delete a configuration, and Refresh the list

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How to use it

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Add a configuration

  1. Click Add AI Setting. The Add/Edit AI Setting dialog
  2. Choose the Setting Type (text or voice), the Provider, paste your API Key, and choose the Model. For voice, also choose a Speaker.
  3. Set the Endpoint (if your provider needs a custom one), Temperature and Max Tokens as needed.
  4. Save. The key is stored securely and shown masked afterwards.

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Use the platform’s AI

If your platform offers its own AI, it appears as a provider named after the platform (for example [platform name] AI). Choose it and you don’t need an API key — it runs on the platform’s AI and the cost of each call is taken from your wallet. Models may be grouped by tier: Best, Better, Affordable and Cheapest.
  • You can switch it on only while it’s available. If your wallet has no balance it shows Your wallet has no balance. Add balance to turn this on. — add funds in Transactions.
  • If the platform turns its AI off, or your wallet runs out, AI features stop with a clear message; there’s no automatic fallback to another provider.
  • Switching it off is always allowed.

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Activate a configuration

Click the power icon on a row to make it Active. Only one text and one voice configuration can be active at a time — activating another one deactivates the previous. Click the trash icon to delete a configuration.

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Troubleshooting / Technical Notes

  • I can’t activate a second configuration. Only one text and one voice configuration can be active at a time.
  • “Set up an active AI Setting for this channel to use the assistant.” Add a text configuration and activate it.
  • The platform AI says it isn’t available. The platform has switched it off, or your wallet has no balance.
  • An AI agent says there are no AI settings. Add and activate one here, then pick it on the agent’s Channels tab.
  • My key doesn’t show after saving. That’s intentional — saved keys are masked.
Last modified on October 29, 2026