Settings - XpressBot

What is this?

Settings (/settings, at the bottom of the Workspace sidebar — not to be confused with Platform Settings) is where you configure the things that apply to the channel you’re working in: the AI model it uses, what happens to inactive chats, importing data from another platform, and pushing messages to your own server.

The Settings page with the AI Setting, Chat Automation, and Migration tabs visible

You need the Settings permission to open this page. Each tab applies to the active channel — switch channels first if you need another one’s settings.

What can I do here?

Each tab has its own page:

Tab	What it’s for	Page
AI Setting	Add and activate the AI models (text and voice) your channel uses — your own key, or the platform’s AI charged to your wallet	AI Setting
Chat Automation	Automatically unassign inactive conversations and resume paused automations	Chat Automation
Migration	Import contacts, WhatsApp numbers, labels, custom fields and team members from another platform	Migration
Outbound Webhook	Send every message your customers send — and every delivery update — to a URL you own	Outbound Webhook

How to use it

Open Settings in the sidebar and choose a tab.

Troubleshooting / Technical Notes

I can’t see a tab. Outbound Webhook only appears when it’s included in your plan or bought as an add-on. Ask your platform administrator.
My settings look different from a colleague’s. Settings belong to the channel — make sure you’re both in the same channel.

Last modified on October 29, 2026