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What is this?

Event Scan is the check-in tool for Event Studio. It opens a page titled Ticket scanner, where you scan a ticket’s QR code (or paste its ticket number) to check an attendee in at the door, and review a log of every scan for your events. [SCREENSHOT: event-scan-page — Full Ticket scanner page showing the Total scans / Checked In / Rejected tiles, the event selector, the Scan button, and the scan log table]
Event Scan requires the events:scan permission and a plan that includes Event Studio. Without them you’ll see an access-denied or upgrade message instead of the scanner.

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What can I do here?

  • Select which event to scan for using the event dropdown (or All events to scan against any event).
  • Open the scanner dialog with the Scan button to check in a ticket via camera or by pasting a ticket number.
  • View scan log statistics: Total scans, Checked In, and Rejected.
  • Search scan logs by result, message, ticket number, registration ID, attendee name, email, phone, event name, or scanner name.
  • Review the scan log table, showing for each scan: row number, status (Checked In, Duplicate, or Failed), attendee details (name, email, phone, ticket no., registration ID), the result message, who scanned it, the scan’s geolocation (linked to Google Maps when available), and the timestamp.
  • Page through scan logs using pagination controls at the bottom of the table.

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How to use it

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Scan a ticket

  1. Go to Event Studio → Event Scan.
  2. Optionally, select a specific event from the event dropdown at the top — or leave it on All events.
  3. Click Scan. [SCREENSHOT: event-scan-dialog — Scan dialog open with the live camera viewport and the “Scan or paste ticket no” input field]
  4. In the dialog, either:
    • Point your device’s camera at the ticket’s QR code — it scans automatically, or
    • Type or paste the ticket number into the Scan or paste ticket no field and click Check in (or press Enter).
  5. The dialog shows the result:
    • Checked in / Welcome back — a green success state confirming the attendee is checked in, with event, venue, date/slot, and attendee details.
    • Already scanned — a warning state if the ticket was already checked in.
    • Scan failed — an error state if the ticket is invalid.
    • If the scan is outside the event’s scheduled check-in window, you’ll see a prompt to Allow late check-in, which logs the entry as a late check-in.
    [SCREENSHOT: event-scan-result — Scan result state showing a successful check-in with attendee name, ticket details, and scan location]
  6. Click Scan next to check in another ticket, or Close to exit the dialog and return to the scan log.

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Review scan history

  1. Use the Total scans, Checked In, and Rejected tiles to get a quick summary.
  2. Use the search box to find a specific attendee, ticket, or registration ID in the log.
  3. Filter by event using the event dropdown — scan logs update to show only that event’s history (or all events combined). [SCREENSHOT: event-scan-log-table — Scan log table showing multiple rows with status pills, attendee details, and scan location links]
Each scan can capture the scanner’s device location (with permission) and is shown in the log as a link to Google Maps, alongside who performed the scan.
Last modified on September 20, 2026