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What is this?

Integrations is a catalog of commerce and payment apps you can connect to the platform so that events from those apps (like a new order) can automatically trigger WhatsApp automations — for example, sending an order-status template when a WooCommerce or Shopify order changes status. [SCREENSHOT: integrations-overview — The Integrations page showing the total/available/coming-soon stat tiles and the integration catalog table]

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What can I do here?

  • See a table of all available and upcoming integrations, each with a status badge: Configured, Ready to Setup, or Coming Soon.
  • Filter the list by Total Integrations, Available, or Coming Soon using the stat tiles.
  • Search integrations by name.
  • Set up WooCommerce: enter your store URL, Consumer Key, and Consumer Secret, then map each order status (Pending Payment, Processing, On Hold, Completed, Cancelled, Refunded, Failed) to a WhatsApp template. Saving auto-creates a webhook in your WooCommerce store and an automation (Webhook trigger → Condition Branch by status → Send Template).
  • Set up Shopify: enter your shop domain and Admin API access token, then map each financial status (Pending, Authorized, Partially Paid, Paid, Partially Refunded, Refunded, Voided) to a WhatsApp template. Saving auto-creates Shopify webhooks (orders/create, orders/updated) and a matching automation.
  • Open HTTP to go directly to API Access (under Account) for making outbound API requests.
  • Open Webhook to jump into Automation with a “receive webhook” trigger pre-selected, for building your own inbound webhook automation.
  • Click Google Contacts, Google Calendar, or Google Sheets to be taken to Channels > Google to connect those. See Google Contacts, Google Calendar, and Google Sheets for how each one works.
  • Click any Coming Soon integration (Razorpay, Stripe, Cashfree, HubSpot, Zoho CRM, Typeform, Calendly) to open a Request Integration form, which files a support ticket asking for that integration.
  • Click Request Integration at any time to manually request an integration not yet listed.

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How to use it

  1. Go to Integrations in the sidebar (/integration). You’ll need an active channel connected to WhatsApp, Instagram, Facebook, or Web Chat to use this page.
  2. Review the stat tiles at the top — Total Integrations, Available, Coming Soon — and use them to filter the table below.
[SCREENSHOT: integrations-filter-tiles — Close-up of the stat tiles used to filter the integration table]
  1. To connect WooCommerce, click its row (badge reads “Ready to Setup”). In the setup dialog, enter your store URL, Consumer Key, and Consumer Secret, then choose a WhatsApp template for each order status you want to notify customers about. Click Setup & Activate.
[SCREENSHOT: integrations-woocommerce-setup — The WooCommerce Integration Setup dialog with store URL, consumer key/secret fields, and the status-to-template mapping list]
  1. To connect Shopify, click its row and repeat the same flow: shop domain, Admin API access token, and a template mapped to each financial status. Click Setup & Activate.
[SCREENSHOT: integrations-shopify-setup — The Shopify Integration Setup dialog with shop domain, admin token, and financial-status-to-template mapping]
  1. After a successful setup, a confirmation banner appears with an Open Automation button that takes you straight to the generated automation flow in the Automation Builder, where you can review or customize the trigger and template steps further.
[SCREENSHOT: integrations-setup-success-banner — The success banner shown after WooCommerce/Shopify setup completes, with the Open Automation button]
  1. For any integration marked Coming Soon, or for an app not listed at all, click it (or click Request Integration) to open the request form. Fill in the integration name, an optional website URL, and what you need it to do, then submit — this creates a support ticket for the team to follow up on.
[SCREENSHOT: integrations-request-dialog — The Request Integration dialog with name, website URL, and description fields]
Last modified on September 20, 2026