> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpressbot.org/llms.txt
> Use this file to discover all available pages before exploring further.

# TikTok

> Connect a TikTok Business Account to publish, answer direct messages and comments, track mentions, and see analytics.

## What is this?

The **TikTok** channel connects your **TikTok Business Account** to your workspace. Once connected you can publish videos and photo posts, reply to **direct messages** in the shared inbox, read and moderate **comments**, see **@mentions**, and follow **analytics** — with the same team, labels, automations and AI agents you use on other channels.

> [!NOTE]
>
> Only TikTok **Business Accounts** can connect — personal accounts aren't supported. TikTok needs to be included in your plan and set up by your platform administrator first (TikTok OAuth); if it isn't, the Channels page shows **TikTok integration not available**.

## What can I do here?

* Connect one or more TikTok Business Accounts, each in its own channel
* [Publish and schedule](https://docs.xpressbot.org/workspace/tiktok/publishing.md) videos and photo posts, or send a video to your TikTok drafts
* [Read, reply to and moderate comments](https://docs.xpressbot.org/workspace/tiktok/comments.md) on your posts
* See [@mentions](https://docs.xpressbot.org/workspace/tiktok/mentions.md) of your account
* Follow [followers, views and engagement](https://docs.xpressbot.org/workspace/tiktok/analytics.md)
* Answer direct messages from the inbox, and start [automations](https://docs.xpressbot.org/workspace/tiktok/automations.md) from messages, comments, mentions and ads

## How to use it

### Connect a TikTok account

**1. Open Channels**

Go to **Channels**, find the **TikTok** card and click **Connect TikTok** (or **Add new TikTok account** for another one).

**2. Log in on TikTok**

A TikTok login window opens. Sign in with the Business Account and approve the permissions. If nothing opens, your browser blocked the pop-up — allow pop-ups and try again.

**3. Check the card**

The card shows the **Username**, **Connected on**, the **Last token refresh**, the **Last message received**, and the **Permissions** TikTok granted.

A TikTok account can be connected to **one channel only**.

### Connection status

| Status | Meaning |
| - | - |
| **Connected** | Everything works |
| **Expired** | The access ran out and couldn't be renewed — click **Reconnect** |
| **Access removed** | You removed the app's access on TikTok — click **Reconnect** |
| **Error** | Something went wrong; the card shows the last error |

The platform renews the access automatically, so you normally never reconnect. If publishing or another feature says a permission is missing, ask your administrator to add it to the TikTok app, then **Reconnect**.

### Direct messages

Customers' TikTok DMs arrive in the [Inbox](https://docs.xpressbot.org/workspace/inbox/overview.md) under the TikTok channel. Text, images, videos, shared posts, stickers and reactions are supported.

* **The customer must message you first** — you can't start a conversation.
* Replies are limited to TikTok's messaging window after the customer's last message; if it has closed, TikTok's reason is shown.
* Messages you send from the TikTok app or Business Center also appear in the conversation.
* **Not available** for Business Accounts registered in the EEA, Switzerland or the UK; messages from users there arrive without content and are ignored.
* Set your TikTok account to accept DMs from everyone, otherwise message requests must be accepted manually in the TikTok app first.

### Comment-to-Message

TikTok flags high-intent comments on your posts; you can answer each with **one private message within 48 hours**. Turn the **Comment-to-Message** switch on the TikTok card on or off. It's offered only to Business Accounts registered in Vietnam, Indonesia or Thailand; elsewhere the card says it isn't available for this account. See [TikTok automations](https://docs.xpressbot.org/workspace/tiktok/automations.md).

### Disconnect TikTok

Click **Disconnect** on the card and confirm. Publishing and messages stop and scheduled posts fail. Your chats and contacts stay. To remove the whole channel, use **Delete Channel** instead.

## Troubleshooting / Technical Notes

* **"TikTok integration not available."** TikTok isn't included in your plan or licence. Upgrade, or ask your administrator.
* **"TikTok for Business is not enabled."** Your administrator hasn't set up the TikTok app yet in TikTok OAuth.
* **Connecting fails or the window is blocked.** Allow pop-ups and try again. If the account is already connected elsewhere, it can only belong to one channel.
* **I can't reply to a message.** The customer must message first, and replies are only allowed within TikTok's messaging window.
* **The card says Expired.** Click **Reconnect** and approve again.

## Related docs

* [Publish on TikTok](https://docs.xpressbot.org/workspace/tiktok/publishing.md)
* [TikTok Comments](https://docs.xpressbot.org/workspace/tiktok/comments.md)
* [TikTok Mentions](https://docs.xpressbot.org/workspace/tiktok/mentions.md)
* [TikTok Analytics](https://docs.xpressbot.org/workspace/tiktok/analytics.md)
* [TikTok Automations](https://docs.xpressbot.org/workspace/tiktok/automations.md)
* [Channels](https://docs.xpressbot.org/workspace/channels.md)


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