> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpressbot.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings

> Configure your channel's AI model, chat-inactivity behavior, migration from another platform, and outbound webhook.

## What is this?

**Settings** (`/settings`, at the bottom of the Workspace sidebar — not to be confused with Platform Settings) is where you configure the things that apply to the channel you're working in: the AI model it uses, what happens to inactive chats, importing data from another platform, and pushing messages to your own server.

![The Settings page with the AI Setting, Chat Automation, and Migration tabs visible](https://mintcdn.com/onexpressbot/a-TbqObjJoL_p1Fq/images/settings-overview.png?fit=max\&auto=format\&n=a-TbqObjJoL_p1Fq\&q=85\&s=461de9870ae28f53a5a1cfbf89d78a87)

> [!NOTE]
>
> You need the Settings permission to open this page. Each tab applies to the **active channel** — switch channels first if you need another one's settings.

## What can I do here?

Each tab has its own page:

| Tab | What it's for | Page |
| - | - | - |
| **AI Setting** | Add and activate the AI models (text and voice) your channel uses — your own key, or the platform's AI charged to your wallet | [AI Setting](https://docs.xpressbot.org/workspace/settings/ai-setting.md) |
| **Chat Automation** | Automatically unassign inactive conversations and resume paused automations | [Chat Automation](https://docs.xpressbot.org/workspace/settings/chat-automation.md) |
| **Migration** | Import contacts, WhatsApp numbers, labels, custom fields and team members from another platform | [Migration](https://docs.xpressbot.org/workspace/settings/migration.md) |
| **Outbound Webhook** | Send every message your customers send — and every delivery update — to a URL you own | [Outbound Webhook](https://docs.xpressbot.org/workspace/settings/outbound-webhook.md) |

## How to use it

Open **Settings** in the sidebar and choose a tab.

## Troubleshooting / Technical Notes

* **I can't see a tab.** **Outbound Webhook** only appears when it's included in your plan or bought as an add-on. Ask your platform administrator.
* **My settings look different from a colleague's.** Settings belong to the channel — make sure you're both in the same channel.

## Related docs

* [AI Agents](https://docs.xpressbot.org/workspace/ai-agents/overview.md)
* [Account](https://docs.xpressbot.org/workspace/account.md)


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