> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpressbot.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings

> Configure your channel's AI model, chat-inactivity behavior, and migration from another platform.

## What is this?

Settings (`/settings`, at the bottom of the Workspace sidebar — not to be confused with Platform Settings) is where you configure the AI model your channel uses, automatic chat-inactivity behavior, and importing data from another platform. It has three tabs: **AI Setting**, **Chat Automation**, and **Migration**.

\[SCREENSHOT: settings-overview — The Settings page with the AI Setting, Chat Automation, and Migration tabs visible]

## What can I do here?

* **AI Setting**: view, add, edit, activate, or delete AI model configurations (provider, model, API key, temperature, max tokens) for the active channel, for both text and voice.
* **Chat Automation**: turn on automatic unassignment of inactive conversations and automatic resuming of paused automations, each with its own inactivity timer.
* **Migration**: import contacts, WhatsApp numbers, labels, custom fields, and team members from another supported platform into this workspace.

## How to use it

Open **Settings** in the sidebar and choose a tab.

<Tabs>
  <Tab title="AI Setting">
    1. You'll see a table of saved AI configurations for the active channel — Setting Type (Text/Voice), Provider, Model, Temperature, Max Tokens, Status, and last updated date.

       \[SCREENSHOT: settings-ai-setting-table — The AI Setting tab showing the table of saved AI configurations]

    2. Click **Add AI Setting** to create a configuration, or the edit icon on an existing row to change one. Fill in the Setting Type, Provider, API Key, Model, and (for voice) a Speaker, plus Endpoint, Temperature, and Max Tokens as needed.

       \[SCREENSHOT: settings-ai-setting-modal — The Add/Edit AI Setting dialog]

    3. Use the power icon to set a configuration as **Active** (only one text and one voice configuration can be active at a time), or the trash icon to delete one.

    4. Click **Refresh** to reload the list after making changes elsewhere.
  </Tab>

  <Tab title="Chat Automation">
    This tab configures two independent timers for the active channel:

    * **Auto-deassign inactive agent** — after a conversation has had no activity for the set number of minutes, the assigned human agent is automatically unassigned so an AI Agent can take over.
    * **Auto-resume paused automation** — after an automation has been paused on a conversation for the set number of minutes, it automatically resumes.

    \[SCREENSHOT: settings-chat-automation-tab — The Chat Automation tab with both toggles and their minutes-of-inactivity fields]

    Toggle either switch on, set the number of minutes of inactivity (1–10080), and click **Save Changes**.
  </Tab>

  <Tab title="Migration">
    1. Under **Import from another platform**, choose a **migration source** from the dropdown. Sources are configured by your platform administrator — if none are listed, ask your admin to set one up.

       \[SCREENSHOT: settings-migration-source — The Migration tab with the migration source dropdown selected]

    2. Enter your **API key** for that source platform.

    3. Under **What to import**, select the data to bring in: WhatsApp Number, Contacts, Contact Enrichment, Labels, Custom Fields, and/or Team Members.

       \[SCREENSHOT: settings-migration-options — The "What to import" checklist of migration options]

    4. Click **Start Import**. A progress panel shows items processed, succeeded, and failed in real time, with a **Cancel** option while the import runs.

       \[SCREENSHOT: settings-migration-progress — The migration progress panel showing a running import with percentage complete]

    5. When the import finishes, a completion message confirms how many items were imported. Any errors are listed below the progress bar.

    <Note>
      This page only offers the general "Import from another platform" import. Importing a single specific user account isn't offered here.
    </Note>
  </Tab>
</Tabs>

## Troubleshooting / Technical Notes

* **No migration sources are listed.** Your platform administrator sets these up. Ask them to configure a source — see Migration.
* **I can't activate a second AI configuration.** Only one text and one voice configuration can be active at a time.
* **The Chat Automation timers must be between 1 and 10,080 minutes** (one week).

## Related docs

* [AI Agents](/workspace/ai-agents/overview)
* [Inbox](/workspace/inbox/overview)