> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpressbot.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Jotform

> Send a WhatsApp message when someone submits a Jotform.

## What is this?

The **Jotform** integration messages people on WhatsApp right after they submit one of your Jotforms. Each connection watches **one form**.

## What can I do here?

* Send a WhatsApp template when a form is submitted
* Connect several forms, each with its own message
* See every submission Jotform sent, including failures

## How to use it

**1. Open the Jotform page**

Go to **Integrations**, click **Jotform**, then **Connect**.

**2. Enter your Jotform details**

1. Paste your **Jotform API key** with full access (in Jotform under **Settings → API**).
2. Enter the **Jotform form ID or link**, for example `https://form.jotform.com/241234567890123`.

**3. Choose your messages**

Pick the WhatsApp template to send when the form is submitted:

| Event | When it happens |
| - | - |
| **Form submitted** | Someone submits the form |

Leave an event empty to send nothing for it.

**4. Set up and activate**

Click **Set up and activate**. The platform registers the webhook with Jotform for you and creates a ready-made automation that sends the right template for each event. You can open that automation in the builder any time.

## Things to know

* **The customer's phone number** is taken from a phone-named field in the form, or otherwise from any answer that looks like a phone number. Make sure your form asks for one — submissions without a phone number can't be messaged.
* **Repeats are ignored.** If Jotform sends the same event twice, the customer isn't messaged twice.
* **Jotform can't sign its requests.** Instead, the webhook address the platform gives Jotform contains a secret token, so only Jotform submissions to that address are accepted.
* **One connection per form.** To watch another form, connect Jotform again with that form's ID.

## Troubleshooting / Technical Notes

* **Connecting fails.** Check the details you entered and that they belong to the right Jotform account. The error from Jotform is shown on the page.

* **No messages are sent.** Check the connection shows **Connected**, a template is chosen for the event, and the template is approved.

* **A request shows as failed.** Open the connection's **Activity** tab and select the request to see the error and its raw body. A missing phone number is the most common cause.

* **Webhooks look missing.** On the connection page, click **Verify on Jotform** to check they are still registered. If any are missing, disconnect and reconnect to register them again.

* **You rotated your key or token.** Open the connection's **Settings** tab and update the credentials.

## Related docs

* [Integrations Overview](https://docs.xpressbot.org/workspace/integrations/overview.md)
* [Webhooks](https://docs.xpressbot.org/workspace/integrations/webhooks.md)
* [Templates](https://docs.xpressbot.org/workspace/whatsapp/templates.md)
* [Automation Overview](https://docs.xpressbot.org/workspace/automation/overview.md)


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