> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpressbot.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

The Inbox is the live operations screen for handling conversations across all connected channels.

This is where teams move from visibility to action — selecting conversations, understanding context, and replying in real time.

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## Overview

The Inbox is designed to help operators:

* View incoming messages in one place
* Manage multiple conversations efficiently
* Assign ownership to team members
* Respond quickly with full context

The Inbox workflow is structured into four main areas:

1. Conversation list
2. Filters and search
3. Active conversation view
4. Reply composer

Each part works together to reduce switching and speed up response time.

## Best Practices

* Always filter before working on busy queues
* Read recent messages before replying
* Keep conversation ownership clear
* Use templates carefully (avoid blind replies)
* Use labels for better organization

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## Why Inbox Matters

Without Inbox:

* Conversations are scattered
* No clear ownership
* Hard to track responses

With Inbox:

* Centralized communication
* Faster response times
* Better team coordination

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## Related Docs

* [Channels](/docs/channels)
* [Contacts](/docs/contacts)
* [Automations](/docs/automations)
* [Dashboard](/docs/dashboard)