> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpressbot.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation view

The Conversation View is the active chat workspace where messages are read, managed, and replied to.

This is the core area where operators interact directly with customers.

<Frame>
  <img src="https://mintcdn.com/onexpressbot/ZHS9dXOVvnW3sK0R/images/image-96.png?fit=max&auto=format&n=ZHS9dXOVvnW3sK0R&q=85&s=9d31bccf5702d82d5cfec7dda569cade" alt="Image" width="1944" height="1436" data-path="images/image-96.png" />
</Frame>

***

## Message Timeline

The center of the screen displays the full conversation history.

### What users do here

* Read previous messages before replying
* Understand customer context
* Track automated vs manual responses
* View timestamps and delivery status

### Why it matters

Reviewing the timeline prevents:

* Duplicate replies
* Out-of-context responses
* Missed customer intent

***

## Conversation Header

The top section contains key conversation controls.

### What users see

* Contact name and phone number
* Channel (e.g., WhatsApp)
* Labels and status (e.g., Unsubscribed)

### What users can do

* Reassign conversation
* Pause or resume automation
* Start actions like call or menu options
  <Frame>
    <img src="https://mintcdn.com/onexpressbot/ZHS9dXOVvnW3sK0R/images/image-97.png?fit=max&auto=format&n=ZHS9dXOVvnW3sK0R&q=85&s=b78faec197560102ef9ee9dd8a8f7ebe" alt="Image" width="1954" height="228" data-path="images/image-97.png" />
  </Frame>

***

## Conversation Actions

Actions are available directly within the chat.

### Examples

* Translate message
* React to messages
* Perform quick actions (reply tools)

These help operators respond faster without leaving the chat.

<Frame>
  <img src="https://mintcdn.com/onexpressbot/ZHS9dXOVvnW3sK0R/images/image-98.png?fit=max&auto=format&n=ZHS9dXOVvnW3sK0R&q=85&s=68439e57816d30b3363df4e38f5500ab" alt="Image" width="846" height="314" data-path="images/image-98.png" />
</Frame>

***

## Reply Composer

The bottom input area is used to send messages.

<Frame>
  <img src="https://mintcdn.com/onexpressbot/ZHS9dXOVvnW3sK0R/images/image-99.png?fit=max&auto=format&n=ZHS9dXOVvnW3sK0R&q=85&s=9aebe56f37fe366c809563b257336d8c" alt="Image" width="1926" height="150" data-path="images/image-99.png" />
</Frame>

### Features

* Type and send replies
* Attach files or media
* Send location or documents
* Use templates or automation triggers
  <Frame>
    <img src="https://mintcdn.com/onexpressbot/qpDBEeiRAx4_FsQH/images/image-101.png?fit=max&auto=format&n=qpDBEeiRAx4_FsQH&q=85&s=02336646042e2e3b2812890a5a35c31d" alt="Image" width="1956" height="1444" data-path="images/image-101.png" />
  </Frame>

### Best practice

Before sending a reply:

1. Review recent messages
2. Confirm correct conversation
3. Check assignment
4. Send appropriate response

<Frame>
  <img src="https://mintcdn.com/onexpressbot/qpDBEeiRAx4_FsQH/images/image-100.png?fit=max&auto=format&n=qpDBEeiRAx4_FsQH&q=85&s=62f24bf5b03180e056e77aaae9629d6f" alt="Image" width="1298" height="1216" data-path="images/image-100.png" />
</Frame>

***

## System Messages

Some messages are generated automatically.

### Examples

* Automation responses
* Welcome messages
* System notifications

These are marked clearly (e.g., "Sent by automation") to differentiate from manual replies.

***

## Load More Messages

Older messages can be loaded when needed.

* Helps review past conversations
* Useful for long-running support threads

***

## Why Conversation View Matters

This is where actual communication happens.

* Centralizes all interaction
* Ensures context-aware replies
* Improves response quality and speed

***

## Related Docs

* [Inbox](/docs/inbox)
* [Assign a Conversation](/docs/inbox/assign-a-conversation)
* [Reply to a Customer](/docs/inbox/reply-to-a-customer)
* [Manage Conversation Actions](/docs/inbox/manage-conversation-actions)