> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpressbot.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Web Chat Steps

> The Web Chat send and ask steps in the Automation builder — for automations on your website chat.

## What is this?

These steps let an automation talk to visitors in your **website chat widget**. They only appear when you build a Web Chat automation. Steps for **logic, sequences, integrations, AI, and actions** work here too — see the [Builder Steps overview](/workspace/automation/steps/overview).

\[SCREENSHOT: automation-steps-webchat-palette — The builder palette showing the Web Chat send and ask steps]

## What can I do here?

| Step                        | What it does                              |
| --------------------------- | ----------------------------------------- |
| [WC Text](#wc-text)         | Sends a text message                      |
| [WC Media](#wc-media)       | Sends an image, video, audio, or document |
| [WC Button](#wc-button)     | Sends quick-reply style options (up to 3) |
| [WC Ask Text](#ask-steps)   | Asks for text and saves it                |
| [WC Ask Number](#ask-steps) | Asks for a number and checks it           |
| [WC Ask Email](#ask-steps)  | Asks for an email and checks it           |

## How to use it

### WC Text

Sends a text message in the chat widget.

### WC Media

Sends an image, video, audio clip, or document.

### WC Button

Sends a message with **up to 3 quick-reply style options**. Each option gets its own path, so a visitor's tap can lead to a different reply.

### Ask steps

**WC Ask Text**, **WC Ask Number**, and **WC Ask Email** ask the visitor a question, wait for the answer, check it (a number or a valid email), and save it to a custom field. Each has **Submitted** and **Not Submitted** paths. See [Ask Questions](/workspace/automation/steps/ask-questions) for the shared settings.

### Example: welcome a website visitor

1. Trigger **New Conversation**.
2. **WC Text** — "Hi! How can we help?"
3. **WC Button** — *Pricing / Support / Talk to a person*.
4. Each button leads to its own reply, and "Talk to a person" goes to **Assign team member**.

## Troubleshooting / Technical Notes

* **The visitor left the chat.** Once the visitor leaves, new messages can't be delivered — check [Live Monitoring](/workspace/web-chat/widget-builder-monitoring).
* **A button does nothing.** Connect a path for each button.
* **Steps for my channel are missing.** Make sure the automation's channel is **Webchat** — see [Create a Workflow](/workspace/automation/create-a-workflow).

## Related docs

* [Builder Steps overview](/workspace/automation/steps/overview)
* [Web Chat overview](/workspace/web-chat/overview)
* [Chat Widget](/workspace/web-chat/widget-builder)
* [Conversation View](/workspace/inbox/conversation-view)