> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpressbot.org/llms.txt
> Use this file to discover all available pages before exploring further.

# General

> Name the agent and describe its job — the description that drives multi-agent routing.

## What is this?

The **General** tab is the agent's name badge and job title — the first thing you fill in, and the thing every other agent (and the router that sits above them) reads to know what this one is for.

## What can I do here?

* **Agent Name** — a clear, internal name like *Sales Agent* or *Bakery Helper*.
* **Agent Type** — the closest match: **Support**, **Sales**, **FAQ**, **Booking**, or **Custom**. This is a label to keep your agent list tidy — it doesn't change behavior on its own.
* **Description** — one or two sentences on what this agent is for. Click **AI Rewrite** to have it polished for you.

## How to use it

### Write the description like it matters, because it does

If a channel only ever has one active agent, the description is just documentation for your own team. The moment you add a **second** active agent, it becomes load-bearing: the platform reads every active agent's description to decide which one should answer a given customer message — the same way a receptionist decides which specialist to send someone to.

<Tip>
  Say what makes this agent different from your others: "Handles pricing and new orders" reads very differently to the router than "Handles support." Vague, overlapping descriptions are the most common reason the wrong agent answers.
</Tip>

### Save before continuing

**Capabilities**, **External Capabilities**, **Skills**, and **Workflows** only unlock once the agent exists — save here first, then move on.

## Troubleshooting / Technical Notes

* **"I can't create another agent."** Your plan limits how many agents you can create — the limit shows on the **Create** button.
* **"The wrong agent answered a message."** See [Working with more than one agent](/workspace/ai-agents/create-your-first-agent#working-with-more-than-one-agent) — this almost always traces back to two agents with similar or vague descriptions.

## Related docs

* [Behavior](/workspace/ai-agents/tabs/behavior)
* [Instructions](/workspace/ai-agents/tabs/instructions)
* [Create Your First AI Agent](/workspace/ai-agents/create-your-first-agent)