> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpressbot.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Number and Account Problems

> WhatsApp Health shows a problem, or the number stopped sending.

## What is this?

When the problem is the **number or the WhatsApp account** — not one message — the **WhatsApp Health** panel on **Channels → WhatsApp** tells you. It says **Everything is working**, or lists **Problems that may block your messages** and items that **Need attention**, each with a fix link.

## What can I do here?

* Read the health panel and fix what's listed
* Fix payment, verification, token and registration problems
* Understand quality and messaging limits

## How to use it

Open **Channels → WhatsApp**, look at **WhatsApp Health** and click the refresh icon to check again.

### What each item means

| Health item | What it means | What to do |
| - | - | - |
| **Payment method** | Meta has no working payment method, so messages you start are blocked (`131042`) | Click **Open billing** and add a payment method in Meta billing. Credit line numbers pay from the wallet instead |
| **Business verification** | Your business isn't verified yet (**Not verified**, **Not submitted**, **In review** or **Rejected**) | Click **Verify business**, or use **Business Verification** on the card to submit up to 3 documents |
| **Meta Business AI terms** | The terms aren't accepted | Click **Accept on Meta** |
| **Display name review** | **In review**, **Declined**, **Rejected** or **No name set** | Use **Display Name** on the card to submit a name (up to 139 characters). Review typically takes about 14 days |
| **Phone number status** | **Disconnected** or **Pending** | Use **Register Phone**, or **Reconnect** |
| **Message quality** | **High**, **Medium** or **Low** — based on how customers react to your messages | If **Low**, send fewer, more relevant messages to people who opted in |
| **Customers you can message per 24 hours** | Your messaging limit | It rises as your quality stays high; contact Meta to raise it sooner |
| **Sending speed** | **Standard** or **High** | Slow down bulk sends if you hit throughput limits |

### Access token expired or invalid

Symptoms: sends fail with `190`, `0`, `10` or a code from `200` to `299`. If you connected with **Embedded Signup** (Tech Provider / Partner or Solution Partner), use **Reconnect**. If you connected with **Direct Cloud API**, open **Settings** on the card and paste a new permanent **Access Token**.

### The number isn't registered

If sending fails with `133010` or `131045`, the number isn't registered on the WhatsApp Business Platform. Use **Register Phone** and enter the 6-digit two-step verification PIN. Related errors:

| Code | Meaning |
| - | - |
| `133005` | The PIN is incorrect |
| `133008` | Too many wrong PIN guesses — wait and try again |
| `133009` | PIN entered too quickly |
| `133006` | The phone number must be verified before registering |
| `133016` | Too many registration attempts — wait |

### The account is restricted

Codes `368`, `131031` and `130497` mean WhatsApp has restricted or disabled the account, or limited messaging to some countries. Check Meta's business support page for the reason and appeal there. Nothing in the platform can lift it.

### Credit line numbers

If the number is on credit line billing, sending needs the credit line to be **Attached** and your wallet to have balance. See [WhatsApp channel → How the channel is billed](https://docs.xpressbot.org/workspace/channels/whatsapp.md#how-the-channel-is-billed). A **Failed** credit line can be retried or converted to direct billing.

## Troubleshooting / Technical Notes

* **Health says "Not checked yet."** Click the refresh icon to run a check.
* **Everything is green but messages still fail.** Open the failed message for its **Error Code** — see [Message failed to send](https://docs.xpressbot.org/troubleshoot/whatsapp/message-failed.md).
* **I can't disconnect the number.** It is on credit line billing with an **Attached** or **Pending** credit line — see [WhatsApp channel](https://docs.xpressbot.org/workspace/channels/whatsapp.md#why-disconnect-is-greyed-out-credit-line).

## Related docs

* [Troubleshoot overview](https://docs.xpressbot.org/troubleshoot/overview.md)
* [WhatsApp channel](https://docs.xpressbot.org/workspace/channels/whatsapp.md)
* [Error code reference](https://docs.xpressbot.org/troubleshoot/whatsapp/error-codes.md)
* [Transactions](https://docs.xpressbot.org/workspace/transactions.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.