> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xpressbot.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Other Channels

> Fix Instagram, Facebook, Telegram, TikTok, Threads and Web Chat problems.

## What is this?

Quick fixes for channels other than WhatsApp. Each channel's own page under [Channels](https://docs.xpressbot.org/workspace/channels/overview.md) has the full detail.

## What can I do here?

* Fix messages that don't arrive on Instagram, Facebook, Telegram, TikTok or Threads
* Fix a Web Chat widget that doesn't show

## How to use it

Start with the same three checks for any channel: the card on **Channels** says **Connected**, you are in the right (**active**) channel, and you have the permission to see those chats.

### Instagram

Open **Channels → Instagram**. Click **Test** — it says *Connection healthy* or *Connection failed* with the reason. Check **Recent Webhook Events** for incoming events and **Feature Support** for any feature that needs a permission. If something is missing or expired, click **Reconnect** and approve every permission.

### Facebook

Open **Channels → Facebook**. If the pill says **Webhook Pending**, Messenger messages won't arrive — click **Resubscribe Webhook**, or **Reconnect**. Use **Test** to check the connection and **Diagnostics** for technical detail. A feature that needs a permission shows as such in **Feature Support** — **Reconnect** and approve it.

### Telegram

Open **Channels → Telegram** and click **Check status**; look at **Last update received**. If the bot token was revoked or changed in @BotFather, disconnect and connect again with the new token. Remember the bot only receives messages people send to it, and group features need the bot to be in the group.

### TikTok

If the card says **Expired** or **Access removed**, click **Reconnect**. Direct messages: the customer must message you first, and replies are only allowed within TikTok's messaging window. Business Messaging isn't available for accounts registered in the EEA, Switzerland or the UK. Publishing needs the publishing permissions and a verified media URL set by your administrator — see [TikTok](https://docs.xpressbot.org/workspace/tiktok/overview.md).

### Threads

If the card says **Expired** or **Access removed**, click **Reconnect**. Replies and mentions are the only inbound traffic — there are no direct messages. Until your platform's Threads app is live, only accounts added as Threads testers can connect and receive replies.

### Web Chat

If the widget doesn't appear on your site, check the widget is **Active** (not **Inactive**) in **Channels → Web Chat**, that you pasted the **Installation Code** on the pages you expect, and that the **Website Domain** matches your site. See [Web Chat](https://docs.xpressbot.org/workspace/web-chat/overview.md).

## Troubleshooting / Technical Notes

* **A card says Upgrade.** The channel isn't in your plan.
* **It says Expired.** The access ran out — **Reconnect** on that channel's page.
* **Nothing works after changing the account's password.** Reconnect so a fresh token is saved.
* **Still stuck.** [Contact Support](https://docs.xpressbot.org/workspace/support.md) with the channel, the time, and what the card shows.

## Related docs

* [Troubleshoot overview](https://docs.xpressbot.org/troubleshoot/overview.md)
* [Channels](https://docs.xpressbot.org/workspace/channels/overview.md)
* [Instagram](https://docs.xpressbot.org/workspace/channels/instagram.md)
* [Facebook](https://docs.xpressbot.org/workspace/channels/facebook.md)
* [Telegram](https://docs.xpressbot.org/workspace/channels/telegram.md)
* [TikTok](https://docs.xpressbot.org/workspace/channels/tiktok.md)
* [Threads](https://docs.xpressbot.org/workspace/channels/threads.md)
* [Web Chat](https://docs.xpressbot.org/workspace/channels/web-chat.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.